IT Support News

Supporting users isn't easy. Learn tips and best practices to avoid headaches and deliver quick and effective support for the most common tech problems.

Adobe releases 8 critical patches: Top priority

Software company Adobe missed its deadline for releasing security patches last Tuesday, and with good reason – they had several security issues to fix. IT pros, take note. 

3 personalities your help desk needs

There are plenty of nightmare stories out there about awful IT techs – the kind that can give your department a bad reputation or just turn users off of IT in general. But here are three types of employees you should be on the lookout for when hiring or as great assets your company already has that […]

Microsoft pulls back killer patch, urges IT to follow

It’s not often that you’ll see this advice: Make sure you don’t update Windows.  

Internet Explorer to get the Windows XP treatment

Get ready: End-of-life for some popular versions of Internet Explorer will soon arrive just as it did for Windows XP. While it’s an easier fix than the defunct operating system, it could bring some headaches. 

Warning: Web browsers need to be updated in wake of flaw

A critical vulnerability in Adboe Flash was released yesterday. While some browsers will update automatically, others will need to be updated by IT to avoid attacks that could steal users log-in credentials. 

Zero-day affects most popular version of Internet Explorer

Generally, vendors like to keep security flaws under wraps. Once notified, they’ll work on a fix and patch it before it can make news. But it’s been seven long months since a flaw was discovered in Internet Explorer 8 – and many are wondering Microsoft will ever do anything about it. 

The IT challenge many forget about

So let’s see, there’s the cloud, security breaches, bring your own device … what are we forgetting here? Oh, right. Email. That thing that still takes up huge amounts of IT’s time and resources every day. 

Like it or not, cyberattacks are going to cost you

Target’s data breach has a lot of folks wondering: How much would a major cyber incident cost our organization? And are there any ways we could drastically cut the costs of a fallout? Unfortunately, the answers might be: a lot, and don’t count on it. 

Another OS ends support

You know Windows XP is about to lose support in April. By now, you’ve hopefully made succession plans. But did you know another popular OS – released almost a decade later – has already seen its support end? 

Shadow IT is still a huge problem

You put a lot of time and effort into making sure your systems are secure and running efficiently. But a pair of surveys show that still might not be enough to stay safe in the face of a growing concern, shadow IT.