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IT Support News
Supporting users isn't easy. Learn tips and best practices to avoid headaches and deliver quick and effective support for the most common tech problems.
Speculation about what exactly Microsoft meant when talking about changes to its update process abounds. But from the sounds of it, if Patch Tuesday isn’t dying, it’s certainly changing.
A survey by Tata Communications looked to answer a pretty simple question: Has the cloud lived up to your expectations? Well, the results are in, and the verdict is …
Microsoft and Google took a little break from fighting over patches to have a shared moment of humility. Within the span of a few months, the two mega companies experienced prolonged worldwide cloud outages.
Keeping every app and service updated is no small task, but Secunia has found the biggest security threat could be a familiar one, Oracle’s Java.
It’s pretty much undisputed that the cloud can provide efficiency and cost-savings that hosting apps or data on site can’t always match. But there’s always been a big caveat to that: In order to get those benefits, you need the cloud to be available and running smoothly.
When your department is the one that handles technology and the problems that come with it, not every exchange is going to be pleasant and civil.
IT has its hands full managing cloud apps, according to a recent survey – especially because there could be a major disconnect between IT’s knowledge of apps in the organization and reality.
Software company Adobe missed its deadline for releasing security patches last Tuesday, and with good reason – they had several security issues to fix. IT pros, take note.
There are plenty of nightmare stories out there about awful IT techs – the kind that can give your department a bad reputation or just turn users off of IT in general. But here are three types of employees you should be on the lookout for when hiring or as great assets your company already has that […]