A top concern for most IT departments is getting better aligned with the needs and goals of the business. To do that, most executives say IT must do a better job in several key areas.
IT Support News
Supporting users isn't easy. Learn tips and best practices to avoid headaches and deliver quick and effective support for the most common tech problems.
Many data security breaches are blamed on user mistakes. But IT’s security strategy is often to blame for those errors.
IT pros are often overworked and under a lot of stress. In this guest post, Elizabeth Phillips describes some things organizations can do to make life easier for support staff.
In an effort to keep data safe, many IT departments block access to unsafe cloud computing services that users may try to sign up for on their own. But a recent survey shows that many companies are letting high-risk applications be used unchecked.
Part of IT’s responsibility is giving the rest of the organization access to the information they need to improve their performance. In this guest post, data analyst Kurt Smith describes the data sets marketing teams want from IT.
IT system failures and performance issues are widespread and costly for companies. What can organizations do to minimize the damage?