IT Support News

Supporting users isn't easy. Learn tips and best practices to avoid headaches and deliver quick and effective support for the most common tech problems.

The IT challenge many forget about

So let’s see, there’s the cloud, security breaches, bring your own device … what are we forgetting here? Oh, right. Email. That thing that still takes up huge amounts of IT’s time and resources every day. 

Like it or not, cyberattacks are going to cost you

Target’s data breach has a lot of folks wondering: How much would a major cyber incident cost our organization? And are there any ways we could drastically cut the costs of a fallout? Unfortunately, the answers might be: a lot, and don’t count on it. 

Another OS ends support

You know Windows XP is about to lose support in April. By now, you’ve hopefully made succession plans. But did you know another popular OS – released almost a decade later – has already seen its support end? 

Shadow IT is still a huge problem

You put a lot of time and effort into making sure your systems are secure and running efficiently. But a pair of surveys show that still might not be enough to stay safe in the face of a growing concern, shadow IT. 

5 soft skills every tech must master

IT has never been strictly about technology. At least half the job is communicating effectively with users, higher-ups and others. But as most IT pros know, this is generally one of the areas that techs struggle with the most. 

Want a secure server? Get ready to open your wallet

A change to HP’s policies could have IT pros seeing red – and forking over some green – in order to keep systems secure and up to date. 

All the latest on the Windows 8.1 update

It’s no secret that Windows 8 has been a tough sell for users. And it looks like Microsoft’s doing what it can to try to soften the OS’s unpopular image. 

How close is your staff to burning out?

While users will soon be returning to the office refreshed after a long break, there’s no rest for the weary IT pro. 

What skills will you be wishing for this year?

The hot new gaming consoles or smartphones might not be what IT wants most this year. In fact the top of many IT pros’ wishlists could just be “a little help.” 

3 lies users love to tell the help desk

Work in IT long enough and you’re bound to hear every excuse, complaint and problem in the book. That’s just part of the job. What you might not be ready for, however, is how often users will look a tech in the face and tell an outright lie.