You know Windows XP is about to lose support in April. By now, you’ve hopefully made succession plans. But did you know another popular OS – released almost a decade later – has already seen its support end?
IT Support News
Supporting users isn't easy. Learn tips and best practices to avoid headaches and deliver quick and effective support for the most common tech problems.
You put a lot of time and effort into making sure your systems are secure and running efficiently. But a pair of surveys show that still might not be enough to stay safe in the face of a growing concern, shadow IT.
IT has never been strictly about technology. At least half the job is communicating effectively with users, higher-ups and others. But as most IT pros know, this is generally one of the areas that techs struggle with the most.
A change to HP’s policies could have IT pros seeing red – and forking over some green – in order to keep systems secure and up to date.
It’s no secret that Windows 8 has been a tough sell for users. And it looks like Microsoft’s doing what it can to try to soften the OS’s unpopular image.
While users will soon be returning to the office refreshed after a long break, there’s no rest for the weary IT pro.
The hot new gaming consoles or smartphones might not be what IT wants most this year. In fact the top of many IT pros’ wishlists could just be “a little help.”
Work in IT long enough and you’re bound to hear every excuse, complaint and problem in the book. That’s just part of the job. What you might not be ready for, however, is how often users will look a tech in the face and tell an outright lie.
A top concern for most IT departments is getting better aligned with the needs and goals of the business. To do that, most executives say IT must do a better job in several key areas.
Protecting Facebook privacy is getting tougher as new features and policies make it easier to find information on all users of the social networking site. Here are some tips you can pass along to employees to help keep them safe.