IT Support News

Supporting users isn't easy. Learn tips and best practices to avoid headaches and deliver quick and effective support for the most common tech problems.

Technology budgets are changing: 3 ways to make sure IT still has control

A lot has been made of so-called “shadow IT” in the last few years, but what does it actually look like to the average company? A new study shows that there’s plenty of money to go around for tech … but IT has its work cut out for it if it wants to control the spending. 

90% of users still have access to old work accounts

No one is ever truly gone if we remember them … or if we forget to revoke their access. 

Is Patch Tuesday dead? Microsoft offers few clues

Speculation about what exactly Microsoft meant when talking about changes to its update process abounds. But from the sounds of it, if Patch Tuesday isn’t dying, it’s certainly changing. 

Cloud hype seems to be justified

A survey by Tata Communications looked to answer a pretty simple question: Has the cloud lived up to your expectations? Well, the results are in, and the verdict is … 

Worldwide cloud outages have users worried

Microsoft and Google took a little break from fighting over patches to have a shared moment of humility. Within the span of a few months, the two mega companies experienced prolonged worldwide cloud outages. 

Java is security’s top enemy: Report

Keeping every app and service updated is no small task, but Secunia has found the biggest security threat could be a familiar one, Oracle’s Java. 

2014 was a very good year for uptime … with some exceptions

It’s pretty much undisputed that the cloud can provide efficiency and cost-savings that hosting apps or data on site can’t always match. But there’s always been a big caveat to that: In order to get those benefits, you need the cloud to be available and running smoothly. 

4 ways to deal with furious users

When your department is the one that handles technology and the problems that come with it, not every exchange is going to be pleasant and civil.  

With cloud apps, confusion abounds

IT has its hands full managing cloud apps, according to a recent survey – especially because there could be a major disconnect between IT’s knowledge of apps in the organization and reality. 

Adobe releases 8 critical patches: Top priority

Software company Adobe missed its deadline for releasing security patches last Tuesday, and with good reason – they had several security issues to fix. IT pros, take note.