IT Support News

Supporting users isn't easy. Learn tips and best practices to avoid headaches and deliver quick and effective support for the most common tech problems.

How data centers were able to weather Houston and Irma

The opening of hurricane season packed a punch with Harvey and Irma battering Texas and Florida, but there was some silver linings that came out of these natural disasters.

13-year study reveals best method for training users

Did you know a lot of your IT peers are training their users on security all wrong?

Black Hat USA streamed live from Mandalay Bay

Couldn’t make it out to Vegas for the Black Hat USA conference this year? That’s no problem, since Dark Reading is bringing some of the conference coverage to you.

Got ransomware? You’re likely to be attacked again … and again

When it comes to striking twice, ransomware isn’t like lightning.

Every Fortune 500 company exposed on the darknet

If you believed Fortune 500 companies, with their larger budgets and widespread global influence, had stronger cybersecurity than small and mid-sized companies, you’d be mistaken.

Best of 2017 Interop ITX awards

Interop has 30 years of experience in the IT field, with its trade shows held at Mumbai (India), Tokyo (Japan), London (UK) and Las Vegas each year.

Patch Tuesday is delayed: What it means for you

Microsoft pulled a surprise last minute this week when it decided to break its Patch Tuesday schedule. And it can affect a lot of businesses. 

Last-minute ruling means many techs won’t be overtime-eligible after all

A judge in Texas has issued a ruling that could delay or eliminate entirely a controversial change that would’ve made many IT workers eligible for overtime. 

Could data breaches be less costly than we all thought?

The average cost of a data breach is almost impossibly hard to determine, but that hasn’t discouraged many from trying. And while the figures researchers come up with are usually downright scary, recent research says it could be much less than we all thought – less than half of a percent of annual revenues.

3 personalities your help desk needs

There are plenty of nightmare stories out there about awful IT techs – the kind that can give your department a bad reputation or just turn users off of IT in general. But here are three types of employees you should be on the lookout for when hiring or as great assets your company already has that […]