IT Support News

Supporting users isn't easy. Learn tips and best practices to avoid headaches and deliver quick and effective support for the most common tech problems.

Could data breaches be less costly than we all thought?

The average cost of a data breach is almost impossibly hard to determine, but that hasn’t discouraged many from trying. And while the figures researchers come up with are usually downright scary, recent research says it could be much less than we all thought – less than half of a percent of annual revenues.

3 personalities your help desk needs

There are plenty of nightmare stories out there about awful IT techs – the kind that can give your department a bad reputation or just turn users off of IT in general. But here are three types of employees you should be on the lookout for when hiring or as great assets your company already has that […]

Why do security warnings go unheeded? Users’ brains

If you think your users are terrible at noticing security issues, you may be right. But before you go blaming them, just know this: Most warnings go unheeded not because users aren’t paying attention, but because they’re focusing on something else – doing their jobs.

Not skeptical anymore: IT has serious concerns about connected devices

Wearables and other connected devices that make up what’s known as the Internet of Things (IoT) have long been more hype than substance. But now most IT pros agree these devices could pose serious security risks.

5 soft skills every tech must master

IT has never been strictly about technology. At least half the job is communicating effectively with users, higher-ups and others. But as most IT pros know, this is generally one of the areas that techs struggle with the most. 

In Apple v. the government, most IT pros side with Apple

Two-thirds of information technology professionals are on Apple’s side in an ongoing dispute over whether encryption should be broken to aid in law enforcement. 

IT’s feeling the pressure in 2016: Here’s help

Get ready for a rough year, if a recent report is to be believed. 

Microsoft’s phasing out more support options

Companies that have struggled to meet Microsoft’s end-of-life deadlines are about to find themselves with even fewer working options. Starting next week, support for Internet Explorer 8, 9 and 10 will end. 

Mac is making its way into more corporate offices

While Apple has always lagged behind competitors in enterprise use, it has seen an “unprecedented” increase in corporate use recently, according to a recent survey. The question is: Is this growth sustainable? 

Infographic: Keys to disaster recovery

Does your organization have the right disaster recovery steps in place? This helpful chart could have some of the answers.