When your department is the one that handles technology and the problems that come with it, not every exchange is going to be pleasant and civil.
IT Support News
Supporting users isn't easy. Learn tips and best practices to avoid headaches and deliver quick and effective support for the most common tech problems.
IT has its hands full managing cloud apps, according to a recent survey – especially because there could be a major disconnect between IT’s knowledge of apps in the organization and reality.
Software company Adobe missed its deadline for releasing security patches last Tuesday, and with good reason – they had several security issues to fix. IT pros, take note.
There are plenty of nightmare stories out there about awful IT techs – the kind that can give your department a bad reputation or just turn users off of IT in general. But here are three types of employees you should be on the lookout for when hiring or as great assets your company already has that […]
It’s not often that you’ll see this advice: Make sure you don’t update Windows.
Get ready: End-of-life for some popular versions of Internet Explorer will soon arrive just as it did for Windows XP. While it’s an easier fix than the defunct operating system, it could bring some headaches.
A critical vulnerability in Adboe Flash was released yesterday. While some browsers will update automatically, others will need to be updated by IT to avoid attacks that could steal users log-in credentials.
Generally, vendors like to keep security flaws under wraps. Once notified, they’ll work on a fix and patch it before it can make news. But it’s been seven long months since a flaw was discovered in Internet Explorer 8 – and many are wondering Microsoft will ever do anything about it.
So let’s see, there’s the cloud, security breaches, bring your own device … what are we forgetting here? Oh, right. Email. That thing that still takes up huge amounts of IT’s time and resources every day.
Target’s data breach has a lot of folks wondering: How much would a major cyber incident cost our organization? And are there any ways we could drastically cut the costs of a fallout? Unfortunately, the answers might be: a lot, and don’t count on it.