IT Support News

Supporting users isn't easy. Learn tips and best practices to avoid headaches and deliver quick and effective support for the most common tech problems.

In Apple v. the government, most IT pros side with Apple

Two-thirds of information technology professionals are on Apple’s side in an ongoing dispute over whether encryption should be broken to aid in law enforcement. 

IT’s feeling the pressure in 2016: Here’s help

Get ready for a rough year, if a recent report is to be believed. 

Microsoft’s phasing out more support options

Companies that have struggled to meet Microsoft’s end-of-life deadlines are about to find themselves with even fewer working options. Starting next week, support for Internet Explorer 8, 9 and 10 will end. 

Mac is making its way into more corporate offices

While Apple has always lagged behind competitors in enterprise use, it has seen an “unprecedented” increase in corporate use recently, according to a recent survey. The question is: Is this growth sustainable? 

Infographic: Keys to disaster recovery

Does your organization have the right disaster recovery steps in place? This helpful chart could have some of the answers.

Survey: IT pros are seriously overworked

This may not be breaking news to you, but IT pros are often overworked and their departments are understaffed, according to a Spiceworks survey. 

You can delay Windows 10 updates – but not forever

Businesses seem pretty satisfied with Windows 10 overall. But there’s one feature that’s still confusing and confounding IT pros regularly: the update cycles. 

Cybersecurity’s giant gender gap

New data finds that only 10% of IT security jobs are held by women – this despite the fact that more women are entering the field. 

Meet the user most likely to cause a data breach

You’ve seen him walking the halls. You may have had pleasant conversations with him. By all accounts, he’s a great guy. He’s also a data breach waiting to happen. 

Why remote support is more crucial than ever

It appears working from home has finally reached the tipping point, with three-quarters of employees saying that’s where they feel most productive. But is this really a secure option?