IT Support News

Supporting users isn't easy. Learn tips and best practices to avoid headaches and deliver quick and effective support for the most common tech problems.

Worldwide cloud outages have users worried

Microsoft and Google took a little break from fighting over patches to have a shared moment of humility. Within the span of a few months, the two mega companies experienced prolonged worldwide cloud outages. 

Java is security’s top enemy: Report

Keeping every app and service updated is no small task, but Secunia has found the biggest security threat could be a familiar one, Oracle’s Java. 

2014 was a very good year for uptime … with some exceptions

It’s pretty much undisputed that the cloud can provide efficiency and cost-savings that hosting apps or data on site can’t always match. But there’s always been a big caveat to that: In order to get those benefits, you need the cloud to be available and running smoothly. 

4 ways to deal with furious users

When your department is the one that handles technology and the problems that come with it, not every exchange is going to be pleasant and civil.  

With cloud apps, confusion abounds

IT has its hands full managing cloud apps, according to a recent survey – especially because there could be a major disconnect between IT’s knowledge of apps in the organization and reality. 

Adobe releases 8 critical patches: Top priority

Software company Adobe missed its deadline for releasing security patches last Tuesday, and with good reason – they had several security issues to fix. IT pros, take note. 

3 personalities your help desk needs

There are plenty of nightmare stories out there about awful IT techs – the kind that can give your department a bad reputation or just turn users off of IT in general. But here are three types of employees you should be on the lookout for when hiring or as great assets your company already has that […]

Microsoft pulls back killer patch, urges IT to follow

It’s not often that you’ll see this advice: Make sure you don’t update Windows.  

Internet Explorer to get the Windows XP treatment

Get ready: End-of-life for some popular versions of Internet Explorer will soon arrive just as it did for Windows XP. While it’s an easier fix than the defunct operating system, it could bring some headaches. 

Warning: Web browsers need to be updated in wake of flaw

A critical vulnerability in Adboe Flash was released yesterday. While some browsers will update automatically, others will need to be updated by IT to avoid attacks that could steal users log-in credentials.