Overworked help desk? 10 ways to cut the stress

It’s no secret that the IT help desk doesn’t always get along with all users throughout the company. Here are some steps IT managers can take to repair the relationship and keep IT support staff productive.

Telecommuters say IT support problems decrease their productivity

Most telecommuting employees report that they’re more productive when they work from home – that is, unless IT problems get in the way. 

What telecommuting workers expect from IT

These days, telecommuting has become the rule and not merely the exception for many workers, and a new survey shows it’s getting high marks on a number of fronts – but companies that offer telecommuting will need a lot of support from the IT department. 

Expert: Remote workers are more engaged

Though it may be hard to believe for many managers, one expert says that employees who work away from the office are more engaged in their jobs than their office-based co-workers.