1 in 20 users have been punished for e-mail goofs

Looks like many people could use a refresher on proper e-mail behavior.

The most common e-mail gaffe: hitting “Reply All” instead of “Reply.” A full third of office workers have made that mistake, according to a recent survey.

Other, more serious mistakes are less common, but still get made. In fact, 5% of workers say they’ve been punished or fired because of an e-mail blunder.

Two of the mistakes that could lead to disciplinary action (or at least significant embarrassment):

  • 20% of users have sent an e-mail “in the heat of the moment” and later regretted it, and
  • 10% have accidentally sent a harshly critical e-mail to the person being criticized.

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