Even as many companies are still deciding whether to allow BYOD, a new report says organizations will soon require it.
You are here: Home » Archives for support
Cloud computing provider sued for ‘unworkable’ IT support
Any time a company contracts with a cloud computing provider, there’s a risk that the services won’t live up to the company’s expectations. But in one recent case, things were bad enough that the customer filed a lawsuit claiming the vendor misrepresented itself.
Forrester: Time for IT to support Macs
Though many business IT environments remain Windows-only, some experts say it’s time to start supporting Macs – partly because employees are using them anyway.
Survey reveals IT’s latest headache
Most IT departments are already under a lot of stress, and now it seems they’ll have another big headache to deal with.
5 key steps for supporting remote users
Work is no longer done primarily in the office – employees must be productive on the go, at home, or while they travel. But they need IT’s help to stay connected.
What younger users hate about IT – and what to do about it
One side effect of a more tech-savvy generation entering the workforce: Younger employees are more likely to fix their own technology instead of calling IT.
86% of users are more productive at home
Need more proof that getting users set up to telecommute is a worthwhile investment (and a good way for IT to help other departments)? Check out the findings in this study.
Most employees work remotely – can your department support them?
Working away from the office is becoming the norm for most employees, and IT needs to make sure it’s helping rather than hurting remote users’ productivity.
Study: Help desks are understaffed
This probably won’t come as a surprise to anyone who works in an IT department: The help desks charged with supporting users need some help of their own.
MS Office XP support to be dropped in July
Any companies still using Microsoft’s Office XP software suite should be ready to upgrade within the next few months.