It’s no secret that the IT help desk doesn’t always get along with all users throughout the company. Here are some steps IT managers can take to repair the relationship and keep IT support staff productive.
IT pros are often overworked and under a lot of stress. In this guest post, Elizabeth Phillips describes some things organizations can do to make life easier for support staff.
Companies are now deep into the annual vacation season, when a lot of employees are out of the office. But, at least in the IT department, most of the employees that aren’t present are still doing work.