Many companies have saved money with IT outsourcing. But this probably isn’t what they had in mind.
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Top 10 IT functions to outsource
Forced to cut budgets, many organizations are turning to IT outsourcing to help reduce costs, as well as add flexibility and gain access to coveted skills and expertise.
Survey: IT outsourcing often costs more than companies plan for
Outsourcing some IT functions can be a great option for many smaller businesses. But if the company doesn’t properly communicate with the provider, problems and confusion about costs can arise.
Congressional bill aims to stop call center outsourcing
If it passes, a new bipartisan bill in Congress would punish companies that rely on overseas call centers for their tech support.
4 steps for switching outsourcing vendors
Not all outsourcing deals are created equal, and sometimes IT departments have no choice but to switch vendors for services. That requires careful planning to avoid problems with data transfer and other issues.