3 personalities your help desk needs

There are plenty of nightmare stories out there about awful IT techs – the kind that can give your department a bad reputation or just turn users off of IT in general. But here are three types of employees you should be on the lookout for when hiring or as great assets your company already has that […]

5 soft skills every tech must master

IT has never been strictly about technology. At least half the job is communicating effectively with users, higher-ups and others. But as most IT pros know, this is generally one of the areas that techs struggle with the most. 

IT pros don’t feel much stress, but will bolt if they do

There’s a lot of talk about how stressful work in IT could be. But a recent survey finds those at the top of their departments are overall pretty satisfied with their work.

How your peers boost security among users, staff

Improving security is a cooperative effort between users, IT staff and the top brass. And not every organization arrives at this goal the same way.

IT pros saw salaries rise, but some still struggle

The results of ComputerWorld’s annual salary survey are in. There’s plenty of good news, but still some not-so-good to go along with it. 

Want to boost productivity? Give your techs a break

A recent study looked at employees’ productivity and had some surprising findings: Your people may need more relaxation time during the day than they’re getting. 

Report: After slow growth, tech salaries jumped in 2015

You may not have necessarily noticed it, but according to Dice.com, salaries for IT pros had one of their best years yet in 2015. 

This year, resolve to cut down on your team’s stress

We’re about halfway through January, so that means most people have already given up on their New Year’s resolutions. Rather than just waiting for 2017 (that’s the year we’ll turn it all around!), why not change gears and resolve to make things a little better for your team? 

10 things great techs will do – and 2 they won’t

The job market for skilled IT workers is hot, and many companies are in a difficult position: They already have great techs on their staffs, but are worried about how they can keep them on board. 

What your employees really want

High salaries may be the most obvious way to get applicants to want to work for your department and keep staffers happy in-house. But there are other perks they’re after, too. And offering just one might be able to boost the quality of workers in your department.