3 personalities your help desk needs

There are plenty of nightmare stories out there about awful IT techs – the kind that can give your department a bad reputation or just turn users off of IT in general. But here are three types of employees you should be on the lookout for when hiring or as great assets your company already has that […]

Survey: Job-hopping is the new norm

Anyone who manages staff knows what a headache it can be when there’s turnover. It may be of little comfort when you’re scrambling to replace techs, but know this: You’re not alone. 

Other duties asinine: 10 craziest manager requests

We’ve all gotten plenty of unrealistic or strange requests from bosses. But chances are you’ve never  been assigned these awful tasks. 

Is vacation a thing of the past? Watch for staff burnout

Two new surveys show that taking vacations to get away from it all could be a pipe dream. That’s bad news for already stressed-out IT departments. 

Bad news for IT: There’s a shortage of security pros

No matter how many qualified techs there are out there, finding good IT employees has never exactly been an easy task. And it’s only going to get harder to find security-minded professionals, according to a recent report. 

IT’s long hours take their toll on workers

Some professionals like to complain about their nine-to-five jobs. But for many in IT, that kind of regular schedule sounds almost like a dream come true. 

A third of companies are hiring in IT: Survey

Looking for help in your IT department? If so, you’re not alone. 

5 soft skills every tech must master

IT has never been strictly about technology. At least half the job is communicating effectively with users, higher-ups and others. But as most IT pros know, this is generally one of the areas that techs struggle with the most. 

IT managers’ 3 worst nightmares – and what to do about them

IT managers have a lot on their minds right now. Here are the top three concerns keeping most IT pros up at night, according to one recent survey. 

Most IT employees will work on vacation

Companies are now deep into the annual vacation season, when a lot of employees are out of the office. But, at least in the IT department, most of the employees that aren’t present are still doing work.