Trouble with recruitment? Try these strategies to attract new hires

You’ve heard all about the employment boom, but those numbers don’t tell the whole story. Hiring and recruitment are more difficult than ever, and that doesn’t seem to be changing soon.

Got new hires? Make sure they stick around past the first year with these 3 keys

Hiring is an essential part of most IT managers’ jobs, but it can get discouraging if your new hires keep leaving.

Is there such a thing as too much communication? Yes — but here’s how you can avoid it

We know you want to keep your team in the loop about what’s going on, but it’s not always easy.

Firmness vs. flexibility: Keys to knowing when to crack down and when to loosen up

As an IT manager, striking a balance between rigidly following your company’s procedures and allowing for the human mistakes that occur in a workplace can be challenging.

Embracing disagreements: What to do when a ‘Negative Nancy’ won’t stop complaining

Most departments have at least one person who’s always complaining or disagreeing with the rest of the team.

How to hire better techs? Get the whole team involved

Two heads are better than one, and it would seem that three are better than two if a new study of job candidates is to be believed. Here’s what it should mean for your hiring practices. 

3 personalities your help desk needs

There are plenty of nightmare stories out there about awful IT techs – the kind that can give your department a bad reputation or just turn users off of IT in general. But here are three types of employees you should be on the lookout for when hiring or as great assets your company already has that […]

5 soft skills every tech must master

IT has never been strictly about technology. At least half the job is communicating effectively with users, higher-ups and others. But as most IT pros know, this is generally one of the areas that techs struggle with the most. 

IT pros don’t feel much stress, but will bolt if they do

There’s a lot of talk about how stressful work in IT could be. But a recent survey finds those at the top of their departments are overall pretty satisfied with their work.

How your peers boost security among users, staff

Improving security is a cooperative effort between users, IT staff and the top brass. And not every organization arrives at this goal the same way.