Firmness vs. flexibility: Keys to knowing when to crack down and when to loosen up

As an IT manager, striking a balance between rigidly following your company’s procedures and allowing for the human mistakes that occur in a workplace can be challenging.

Embracing disagreements: What to do when a ‘Negative Nancy’ won’t stop complaining

Most departments have at least one person who’s always complaining or disagreeing with the rest of the team.

How to hire better techs? Get the whole team involved

Two heads are better than one, and it would seem that three are better than two if a new study of job candidates is to be believed. Here’s what it should mean for your hiring practices. 

3 personalities your help desk needs

There are plenty of nightmare stories out there about awful IT techs – the kind that can give your department a bad reputation or just turn users off of IT in general. But here are three types of employees you should be on the lookout for when hiring or as great assets your company already has that […]

5 soft skills every tech must master

IT has never been strictly about technology. At least half the job is communicating effectively with users, higher-ups and others. But as most IT pros know, this is generally one of the areas that techs struggle with the most. 

IT pros don’t feel much stress, but will bolt if they do

There’s a lot of talk about how stressful work in IT could be. But a recent survey finds those at the top of their departments are overall pretty satisfied with their work.

How your peers boost security among users, staff

Improving security is a cooperative effort between users, IT staff and the top brass. And not every organization arrives at this goal the same way.

IT pros saw salaries rise, but some still struggle

The results of ComputerWorld’s annual salary survey are in. There’s plenty of good news, but still some not-so-good to go along with it. 

Want to boost productivity? Give your techs a break

A recent study looked at employees’ productivity and had some surprising findings: Your people may need more relaxation time during the day than they’re getting. 

Report: After slow growth, tech salaries jumped in 2015

You may not have necessarily noticed it, but according to Dice.com, salaries for IT pros had one of their best years yet in 2015.