As more users work from home, IT must handle more calls from those remote workers. One of the common issues: a lost Internet connection. In this guest post, Debbie Allen offers some tips to pass along to telecommuters so they can troubleshoot web problems on their own.
Since Facebook first became a hit a few years ago, managers and IT pros have been wondering if the use of social networking at work will destroy productivity. But social media isn’t the biggest time-waster out there, according to one recent survey.
Most employees are stressed out, and many of them blame their workplace technology. And the more tech gadgets employees have, the more stressed out they are.
There’s one thing most IT employees want, and offering it could help companies retain their best tech employees, even as the IT job market heats up:
Users’ frustrations about tech problems can add up – a new survey says those issues could actually make users consider leaving the company. Here are some ways IT can improve support to keep bad tech problems from driving employees out the door.
It’s no secret that the IT help desk doesn’t always get along with all users throughout the company. Here are some steps IT managers can take to repair the relationship and keep IT support staff productive.
One side effect of a more tech-savvy generation entering the workforce: Younger employees are more likely to fix their own technology instead of calling IT.
Today’s IT departments are overworked as it is, so there’s often nothing worse than dealing with preventable support problems.
This probably won’t come as a surprise to anyone who works in an IT department: The help desks charged with supporting users need some help of their own.
If your help desk staffers have been busier than usual, they’re not alone. One recent study says help desk calls are rising, even as budgets are shrinking.