You’ve heard the old saying “you can’t change what you can’t measure.” And one area that most definitely needs changing is the help desk if you ask users, IT managers and even the staffers who work in them.
IT pros are often overworked and under a lot of stress. In this guest post, Elizabeth Phillips describes some things organizations can do to make life easier for support staff.
As more users work from home, IT must handle more calls from those remote workers. One of the common issues: a lost Internet connection. In this guest post, Debbie Allen offers some tips to pass along to telecommuters so they can troubleshoot web problems on their own.