Firmness vs. flexibility: Keys to knowing when to crack down and when to loosen up

As an IT manager, striking a balance between rigidly following your company’s procedures and allowing for the human mistakes that occur in a workplace can be challenging.

Telecommuting options help companies retain employees

In lieu of raises, most companies are offering their employees more flexibility in order to keep them from jumping ship. And it’s up to IT to help make sure some of those flexible policies can be implemented.