Most IT departments are already under a lot of stress, and now it seems they’ll have another big headache to deal with.
Users are bringing their personal devices to work, and IT is struggling to keep up with the new support challenges that brings.
That’s the word from a recent survey by Dell KACE. Nearly all (87%) of the 741 IT managers surveyed said users in their organizations use personal devices for work. That includes both smartphones (80%) and laptops (69%).
Those findings echo the results of other surveys which have found that personal devices are becoming more common in the workplace, and organizations are reluctant to stop the trend. Many businesses find there are morale and productivity gains to be had from allowing employees to work how, when and where they wish.
Also, some research suggests that policies don’t matter — users are going to bring in their personal devices no matter what IT says.
However, while users may be more productive if they can choose their own equipment, it results in more work for IT. In the Dell survey, 59% of respondents say they now have to support more operating systems because of the increase in users’ personal choice. Plus, there are plenty of security concerns tech staff must now deal with.
In order to reap the benefits while limiting some of the challenges, many businesses are taking a balanced approach and allowing users to bring in their own devices — as long as IT approves the gadgets first and makes any necessary configurations to improve security.