Survey: Customers are worried about BYOD security

IT managers have a lot of concerns about the security of data when it’s held on users’ personal mobile devices. But there’s another group out there that might share IT’s worries about BYOD security: 

Your company’s customers.

IT managers are worried about BYOD security because they’re afraid personal devices will make it easier for unauthorized people to get their hands on sensitive data, through a lost or stolen device, mobile malware or some other means.

A lot of the sensitive data user might hold belongs to the company’s customers and clients — and many of those people are worried about their data being at risk due to BYOD security woes, according to a recent healthcare survey conducted by PricewaterhouseCoopers (PwC).

Like other organizations, healthcare providers have been embracing the BYOD trend — currently, 85% of providers allow doctors and others to work with personal devices. To see how that may affect consumers, PwC’s Health Research Institute polled 1,000 U.S. consumers and asked how they feel if their doctor was able to access their health records on a personal mobile device.

Survey respondents expressed some serious concerns about BYOD security:

  • 39% of consumers would very concerned about the safety of their health data if it was held on a personal smartphone or tablet, and
  • 34% said they would be somewhat concerned.

Only 5% of survey respondents wouldn’t be at all concerned about BYOD security if their healthcare provider was using personal mobile devices.

Time to focus on BYOD security

Many organizations have been adopting BYOD programs, thanks to the benefits personal devices can provide.

That includes, for example, recruiting and retention — 10% of executives surveyed believe BYOD is a benefit that can help the company find and keep employees, according to a report from TrackVia.

And organizations have become more efficient after a BYOD program was instituted, according to 73% of businesses that support personal devices.

Other BYOD benefits cited by business leadership:

  • More creative and innovative employees (cited by 51% of executives)
  • Increased employee productivity (47%), and
  • A greater ability for employees to work while off-site (43%).

IT managers often have an uphill battle to argue for greater security controls despite the enthusiasm from the top. One key could be explaining that the organization’s clients have worries about BYOD security, too.

  • Geeta

    wonderful article and i would love to understand “why and how” Health care is facing security issues. I would love to read your next blog post:-)