Which computers are users most satisfied with? Hint: It’s a brand your company likely isn’t using.
Apple continued to get the highest satisfaction ratings among computer manufacturers, according to the most recent American Customer Satisfaction Index, scoring 86 points out of a possible 100.
How about PC makers, whose machines are used in the majority of businesses? Their scores all hover around the same mark. Acer, Dell and Hewlett-Packard were tied with 77 points, while Compaq score 74 points. The category “All Others,” made up of several smaller PC makers, also reached 77.
Except for Compaq, satisfaction ratings for all companies rose since last year.