Got a list of complaints about some of the software vendors you’ve worked with in the past? You aren’t alone.
A group of IT executives, led by Gartner, is currently working on producing a “code of conduct” for tech vendors. The group hopes suppliers will take notice and correct the problems.
The code was discussed at Gartner’s recent Symposium/ITxpo in Orlando, ComputerWorld reports. Among the complaints listed by the IT execs:
- The lack of regular and predictable software updates
- Unreasonable and unpredictable maintenance fee increases
- The inability to end support contracts for products that are no longer used
- A lack of clearly defined and guaranteed response times for support, and
- The inability to structure support so critical systems get the highest priority.
What are your biggest complaints about software vendors and support contracts? Let us know in the comments section.