Looks like many people could use a refresher on proper e-mail behavior.
The most common e-mail gaffe: hitting “Reply All” instead of “Reply.” A full third of office workers have made that mistake, according to a recent survey.
Other, more serious mistakes are less common, but still get made. In fact, 5% of workers say they’ve been punished or fired because of an e-mail blunder.
Two of the mistakes that could lead to disciplinary action (or at least significant embarrassment):
- 20% of users have sent an e-mail “in the heat of the moment” and later regretted it, and
- 10% have accidentally sent a harshly critical e-mail to the person being criticized.